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Good to know

Our service guide from A - Z

Dear guests,
With a hearty “Grüß Gott” we welcome you to the SCHLOSSHOTEL LACKNERHOF four stars superior! If you are not yet one of our regular guests (we will do everything we can to make you one soon), we would like to give you some important information about our hotel.


With pleasure we welcome you already for breakfast (against surcharge) in our house. Your room is ready for occupancy from about 4:00 pm.

Activity programme

For our young and old guests we have put together a daily changing activity programme with different sports activities and lots of fun and games. You can find this programme in your family folder, at the reception and in the Wellness-Palace.


Please let us know at the reception desk so that we can take your allergies into account.


We will gladly organise a babysitter for you. (for a fee)

Baby monitor

You are welcome to borrow a baby monitor at the reception desk. To activate our hotel internal babyphone, please contact the reception.
Furthermore you have the possibility to download the ‘Babyphone-App’ from your smartphone. Our reception team will be happy to help you here.


Our hotel bar and Crystal Lounge bar are opened daily from 3:00 p.m.

Baby details

Baby phone, changing mat, potty, stool, nappy pail, cribs are available free of charge at any time. Please contact the reception or the housekeeper. A changing table is available in the ladies’ room on the spiral staircase leading to the restaurant in the basement and in the toilet of the Spieleparadies. Drinking cups and children’s cutlery are provided by the service staff in the restaurant.

Bathrobe / shoes

In your Lacknerhof bathing bag you will find a bathrobe and bathing shoes free of charge for your stay. You can also purchase these bathrobes at reception. The bathrobes for children are on the cots. If you need another size, please let us know.

Bank and ATM

The two banks Raiffeisenbank and Sparkasse Flachau each have an ATM. Opening hours: weekdays from 8:00 a.m. – 12:00 p.m. In addition, there is an ATM at the station of the 8er Jet.

Bath towels

Every day, tons of towels are washed for free worldwide. We care about the environment, so please note the following: Terry in the bathtub/shower means “Please wash”, terry on the hook means “I’ll use it a second time”. In this way you contribute to the protection of the environment – thank you very much. Bath towels are also available for free removal in sauna and pool areas.

Beauty Department

For our ladies and gentlemen! Let us spoil you in the beauty department. It is located on the ground floor behind the dining room. Our beauty team is at your disposal from Monday to Sunday from 9:00 a.m. to 7:00 p.m. Please make your appointments in the beauty department in good time! Extension: 705 If the Beauty Team is already pampering other guests, the hotel reception desk will also be happy to assist you.

Bed linen for allergy sufferers

The majority of our rooms are equipped with bed linen for allergy sufferers. Should you find down bed linen in your room and need bed linen for allergy sufferers, please contact the hotel reception.


City bikes & mountain bikes are available free of charge in the Stadl (side entrance on the right). Bicycle helmets are available for you at the hotel reception.

Board games

Board games such as card games, Monopoly, chess, etc. can be borrowed free of charge at the hotel reception.


You are also welcome to have your breakfast brought to your room by room service. Service charge 15,- EUR

Bus and train

The nearest train connection is the Altenmarkt station. It is located about 10 minutes by car from the hotel. The nearest bus stop is 150 m away. Our staff at the reception will be pleased to create a personal timetable for you.


If you wish, we will gladly bring your car to our hotel’s own parking lot. For an extra charge you can also park your car in our underground car park.

Castle Café

After and between the sauna sessions we spoil you in the castle cafe with various non-alcoholic drinks and power food.

Castle garden

You will also find peace and relaxation in our castle garden behind the hotel with sun loungers.


If you like it cozy and warm, you will find an extra blanket in your closet. If you need more blankets, please contact the reception on extension 500.

Change of bed linen

Daily change of bed linen is possible on request.


The hotel bill can be paid in the evening (before departure) until 9:00 p.m. or on the day of departure from 7:30 a.m. at the hotel reception. You would like to let your holiday day slowly come to an end? Use the amenities of our hotel including a snack in the afternoon for a small fee. However, we kindly ask you to vacate your room by 11:00 a.m. You can leave your bathrobe and our bag at our reception on your departure day. Lockers and shower facilities are available at the Wellness Palace. Late check out can be requested at the reception.

Church Service

Roman Catholic Parish Flachau, Am Hammerrain 2, 5542 Flachau. The sunday service takes place at 9:00 a.m.


Please contact our staff in the restaurant.


We will be happy to provide you a cot free of charge.

Credit cards


Data protection

The protection of your personal data is of particular concern to us. We therefore record your data exclusively on the basis of the legal regulations (DSGVO). In this data protection information we inform you about the most important aspects of data processing. You are welcome to call them up at any time on our website. If you believe that the processing of your data violates data protection law, you can complain to the supervisory authority. In Austria this is the data protection authority.

Dinner cancellation

If you are eating outside, please let us know at the reception by 11 a.m.


Dr. Breitfuss
General medical practitioners
5542 Flachau
Alter Dorfplatz 1
Tel. 06457/24 44-0

Dr. Aufmesser
5542 Flachau
Dorfstraße 259
Tel. 06457/31999

General Medical Centre
Michael-Walchhofer-Straße 1
5541 Altenmarkt im Pongau
Tel. 06452/5151


Also your well-behaved darlings are very welcome in our house. We ask for your understanding that dogs are not allowed in the restaurant, wellness area and bathing lake area.

Dogs / Pets

EUR 15,- per day. (without food)

Drinking water

The tap water in the entire hotel has the best drinking water quality. Reach for the tap and taste the pure taste of the mountain springs. We wish you much pleasure!

Excursion destinations

Castles & Palaces

  • Hohenwerfen Fortress
  • Golling Castle
  • Hohensalzburg Fortress
  • Hellbrunn Palace
  • Mirabell Palace


  • House of nature
  • Salzburg open-air museum
  • Mozart’s birthplace/residence
  • Celtic Museum Hallein
  • Experiencing nature:
  • Giant ice world Werfen
  • Krimml Waterfalls
  • Kitzlochklamm


  • Untertauern Leisure and Game Park
  • World Cultural Heritage Old Town Salzburg, Getreidegasse
  • ZOO Salzburg
  • Hohe Tauern National Park
  • Salt Worlds Hallein
  • Dachstein

E-charging stations

Tesla e-charging stations are also available for your electric car at our hotel. These are located right next to our hotel. Further E – charging stations are located in the underground car park.


In case of emergency, please inform the reception.
Rescue: 144
Police: 133
Fire department: 122

Emergency exits

Site plans with a list of emergency exits can be found in your room. The emergency exits are marked by green illuminated signs in the corridors.

Evening dress

With your sporty and elegant clothing you make every evening something special. We ask you not to come to dinner in casual clothes or slippers.

Family Sauna

Our sauna world is accessible for families during the holiday season from 12:00 p.m. – 3:00 p.m. and from 6:30 p.m. – 8:00 p.m.. From 3:00 p.m. – 6:30 p.m. the Sauna world is reserved for adults and children from 14 years of age.

Family water world

Lucky’s water world offers 5 different water slides, 2 pools, 1 moated castle for playing, learning and romping. The water world is at your disposal daily from 7:00 a.m. – 9:00 p.m. The slides have separate opening hours.


We are happy to fax your documents at the reception for EUR 0.22 per unit.

Feedback Forums

YOUR opinion is important to us! We would be pleased if you would pass on your impressions and experiences to us. Our evaluation form is at your disposal for this purpose.

Fire alarm / evacuation

In the event of an evacuation, please observe the instructions on the escape route plan in your room. Please follow the instructions of the staff!

Fitness room

Our fitness studio is open daily from 7 a.m. to 9 p.m.


The reception staff will be happy to take your order. Please give us timely notice (Extension: 501)


7:30 a.m. to 10:30 a.m.

Wellness snack
Hearty food: 1:30 p.m. to 2:30 p.m.
Soups & Sweets: 2:30 p.m. to 4:00 p.m.

We expect you between 6:30 p.m. and 8:30 p.m. in the restaurant!


Not far from our hotel, you will find 3 beautifully situated golf courses, all of which meet your requirements. We would be pleased to reserve your desired tee time Golfclub Radstadt approx. 20km away, Golfclub St. Johann approx. 25km, Golfclub Schladming approx. 35 km.


For a new haircut we recommend you: Team Hoaschoaf in Flachau. Dorfstraße 12 / Phone: 06457-31908

Hot water bottle

For your well-being we provide you with our Lacknerhof hot water bottle. Please note that this is the property of our hotel. However, you are welcome to purchase a hot water bottle at our reception desk.

Hotel entrance doors

The hotel entrance doors are open from 07:00 a.m. to 10:00 p.m. Outside these times, the entrance doors can be opened with the room card on the right or left side.

Hunting room

Our new dining room, is also available to our guests as an a la carte restaurant. Here we serve special steak dishes and a selection of dishes from our own hunt.

Hygiene articles

Dental care set, shaving set and other articles are available at the reception.

Indoor playground

On the 1st floor is our new games paradise on 250 qm with a unique softplay system.


All rooms and suites are equipped with W-LAN. Internet access is available to all our guests free of charge.


Do you like to run and move in the open air? Then start directly from the hotel. At the reception you will receive a free running and Nordic walking folder of the region, which also includes winter running routes. If you prefer indoor running, treadmills are available in our fitness studio.

Kids buggy

For a wonderful walk or hiking day in nature, we will gladly provide you with a baby buggy free of charge during your stay. Please contact the reception if you need it.

Lacknerhof Guest Club

The exclusive club just for you as a Lacknerhof guest. After your first stay you have the opportunity to join our club and the value of your holiday will be converted into crowns. You can redeem these crowns during your next stay in the beauty area. Join our club and collect diligently crowns. Simply register on the Lacknerhof website and off you go. If you have any questions, our reception team will be happy to help you.

Lacknerhof Bathing Bag

For your well-being and comfort at the Schlosshotel Lacknerhof, we provide you with our Lacknerhof bathing bag free of charge. Please note, however, that this is the property of our hotel. You are welcome to purchase them at our reception desk.

Laundry service

A laundry service is available daily on request from the reception or housekeeper. Laundry bags are in the wardrobe.

Letters and postcards

You will find all the necessary utensils for your holiday mail in your room. Schlosshotel Lacknerhof postcards are available at the reception desk, which we will gladly send out for you.


You will find a selection of loan books in our library. Our library is located on the 1st floor in the staircase towards the wellness area.

Lost property

You missing something? Please ask at the reception desk. If you find anything, please hand it in at the reception.

Luggage service

We are happy to help you load and unload your luggage. In order to avoid waiting times, we kindly ask you to inform us the evening before the day of departure about the desired pick-up time of your luggage. Please allow for a pick-up time of about 15 minutes. For our luggage service please contact our reception (extension 500/501). You are welcome to store your luggage in the secured luggage room.

Luggage Storage

Free of charge in the separate luggage storage room at the hotel reception.


Please arrange your appointments in our beauty department in good time! Extension: 705. if the beauty team is already busy with other guests, the hotel reception is also available for you.


We will be happy to obtain prescription-free medication from the nearest pharmacy. For emergencies such as headaches, diarrhoea, cuts, etc., we keep a small stock of medicines for you at reception.


We ask you to show consideration for other guests and to switch off your mobile phone in the restaurant and wellness area


A selection of daily newspapers is available at the reception. We will be happy to get your desired newspaper for you. (for a fee)

Non-smoker / Smoker

Our rooms and suites are non-smoking rooms. We have provided ashtrays for smokers on the balconies. The dining room as well as the Dorfstüberl, Jagdstube and Rittersaal are also non-smoking areas. Smoking is possible in the Crystal bar (back area) and in the smoking relaxation room.

Nordic Walking

Nordic walking sticks can be borrowed free of charge at the reception.

Outdoor playground

Right next to the “Lucky Flitzer” toboggan run is the large outdoor playground with many attractions. Coins are available from the vending machines (some of which are subject to charges).

Packed Lunch

If you leave before 7:00 a.m., we will gladly provide you with a packed lunch for the journey home instead of your breakfast. We ask you to inform us about this by 6:00 p.m. the day before at the latest.

Parking spaces

Free parking spaces for your car can be found in front of and next to the hotel. There are also parking spaces available in the underground car park at a price of EUR 5,- per car/night.


Dr. Breitfuss’s medicine ordination is located in the centre of the village.


For long distance calls, dial “0” to get an overhead line. For telephone calls we charge EUR 0.22 per unit of charge. To call into another hotel room, dial the desired room number.

Phone numbers

Reception: 500 oder 501
Restaurant/day bar: 56
Beauty/Massage: 705

Pillows / Blankets

We are happy to provide you with additional pillows (choice e.g. Swiss stone pine pillow, bolster) and blankets for a restful sleep. Please inform the hotel reception or the housekeeper about your wishes.


Our reception team is there for you from 07:00 a.m. to 10:00 p.m. Extension: 500 or 501.


You can find information material about the region at the hotel reception. Our staff will be happy to answer any questions you may have and to give you tips for excursions.


If repairs are necessary in your room, we would like to apologize and ask you to report this to the hotel reception (extension 501). You are also welcome to note the defect on a repair pad which you will find in your room and stick it to the bathroom mirror for the cleaners.

Personal scale

In our rooms and suites you will find a personal scale.


Our restaurant is open for you daily from 07:30 am to 10:00 p.m.

Photocopying service

Please contact the reception staff. We charge EUR 0.15 (b/w) EUR 0.25 (4c) per photocopy.

Resting area

We kindly ask you not to reserve the sunbeds both indoors and outdoors. Out of consideration for other guests seeking peace and quiet, unoccupied sunbeds will be vacated by our staff after 20 minutes.


There are two well-maintained riding stables in the immediate vicinity. Warmbloods as well as Haflingers are waiting for your visit. Further information is available at the hotel reception.

Room service

You are welcome to have various dishes brought to your room/suite from 07:00 a.m. to 10:00 p.m. Room service fee € 15,-.

Relaxation rooms

Close your eyes and enjoy pure relaxation in our relaxation rooms. It is not permitted to reserve the sunbeds in the relaxation rooms. Our wellness team reserves the right to remove towels from reserved loungers. We thank you for your understanding.

Room card

What can you use your room card for? To open rooms and the hotel entrance doors .

Room doors

Please lock the room door from the inside if you want to remain undisturbed.


In your room there is a safe for your valuables. We are not liable for valuables stored outside the safe.


Our children’s play and youth rooms are open from 7:00 a.m. to 9:00 p.m.

Seminars & Conferences

Choose the best for your purposes from a total of 4 conference rooms. The largest seminar room offers on 130 m² seats for about 130 people. You will find a detailed information folder and further information at the reception.

Sewing service

You are welcome to hand in small sewing jobs at the hotel reception desk, which we will be happy to do for you.

Shoe shine automat

Located on the 1st basement floor opposite the toilets.

Shoe shine service

We will gladly take over the cleaning of your shoes for you.

Shuttle service

Whether to the neighbouring village, to the railway station or to the airport – we will be happy to organise a shuttle service to your desired destination. Please inform yourself at the reception.


We are grateful for any advice that can improve the performance of our company! Please also note the attached guest evaluation form.

Swimming pool

Our water world is open continuously from 07:00 a.m. to 9:00 p.m. When using the indoor swimming pool, in the interest of all our guests, please adhere to the following regulation: SHOWER FIRST – THEN BATH – DO NOT JUMP – DO NOT SPLUT!!!


The hotel reception will gladly call you a taxi.
Phone number Taxi Reiter: 06457/2900


Our tennis courts next to the hotel are at your disposal free of charge at any time. Rackets and balls can be rented free of charge at the reception.

Theme park

You are welcome to use our leisure park daily from 10:00 a.m. – 7:00 p.m. You will find the park behind our tennis courts.

Toboggan run

Visit our all-weather toboggan run “Alpincoaster Lucky Flitzer” and our tobogganing alpine pasture in the immediate vicinity of the hotel. Further information is available at the hotel reception.

Turn-down service

Our clean fairies will gladly take care of your well-being before going to bed. Please let us know at the reception desk (extension 501) by 6:00 p.m. if and when we may prepare your room for the night. Of course we also take our youngest guests into consideration. If they are already sleeping in the room, please bring the sign to the door before dinner.


All rooms are equipped with a flat-screen TV. You will find the current TV program as well as a channel list including our Sky programs in your room. If you have any questions about the settings or channels, our reception will be happy to help you by dialling extension 500.


You can borrow them at the reception.


Present your loved ones with an incomparable gift voucher from the Lacknerhof Schlosshotel. Browse through our voucher world on our website (www.lacknerhof.at) and find the perfect gift for your family and friends easily and conveniently. All vouchers are also available directly from our reception desk.

Wake-up call

You can enter a wake-up call into your telephone yourself. Simply dial 892 and enter the time. (e.g. 892 + 0700 for 7:00 a.m.) You can also use our wake-up service at the reception.

Water World

The water world is at your disposal daily from 7:00 a.m. – 9:00 p.m. The Lucky`s Water World offers a 112m long tyre slide with curves, LED shows and jumps, wave slide “Triple Slide”, 1. 30m long standing slide for surfing in the water channel, 1 pool with 90cm depth, 1 water castle for playing, learning and romping and an indoor pool which can be opened in summer as an outdoor pool. The slides have separate opening hours – please see the notice board.

Weekly program

Daily we inform you in our morning mail and on the notice board at the reception about the activities and the program in our house.


Celebrate your wedding or special anniversary with us at the Lacknerhof. We will be happy to assist you with our expertise in planning your event and support you in your celebration. Please ask us at the hotel reception desk.


The Wellness-Palace with brine steam bath, herbal steam bath, aroma steam bath, room sauna, sauna, vitarium, infrared cabin, brine grotto, ice grotto, panoramic whirlpool, and Kneipp bath is open from 3:00 p.m. to 9:00 p.m. – in bad weather and by arrangement also earlier at any time. Please contact the reception desk.


Choose from our large selection of national and international top wines. We also organize wine tastings in our wine bar. The new dates can be found in our weekly programme. We also offer our wines in the alley sales, so that you can enjoy our noble wines at home.

Youth lounge

Teenagers without parents can chill out in our youth lounge. Table football, billiards, a chill-out corner and WLAN in the whole room prevent boredom from arising.
During the summer months of July and August we also offer a varied youth care service with excursions to the go-kart track, the high ropes course or the summer toboggan run.

We hope to have informed you sufficiently and wish you a pleasant stay!