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Hygiene & Safety Precautions

For a relaxing holiday

We have reopened the Lacknerhof for our guests!

The “normality” has changed, but our warmth and hospitality remain the same.
The Lacknerhof in Flachau is and remains a place of well-being for the whole family!

Hygiene and safety

Sufficient space for development and retreat as well as our guarantee of hygiene and cleanliness await you at the Schlosshotel Lacknerhof. Our current precautions and rules reflect the current measures and are continuously adapted according to the regulations of the German government.

Carefree booking

All bookings for summer 2021 are subject to free cancellation or postponement up to 14 days before arrival.

For all bookings for winter 2021/22 the regular cancellation deadlines apply after Austria Hotel regulations.

Arrival

As a greeting, we remain with a warm greeting and continue to refrain from shaking hands. Please take the opportunity to announce your data in advance. This makes the check-in easier and shorter. Please arrive only if you have no COVID-like symptoms such as cough, fever, etc.

Upon arrival, all guests must register and present a negative test result / vaccination certificate / confirmation of the illness they have suffered per guest.
Validity of tests: self-test with digital solution 24 hours, antigen test 48 hours, PCR test 72 hours. For longer stays, self-tests are available to you free of charge under hotel supervision in our spa department.
FFP2 mask requirement when entering the hotel. Please ensure that the minimum distance of 1 meter to other people is maintained.

Mouth and nose protection

Most of our employees are already vaccinated and wear FFP2 masks. Our guests must wear the FFP2 masks in all public areas, at the buffet and at the counters.

Sport and activity programme

Summer time is outdoor time – we therefore plan as many outdoor activities as possible. The number of participants is limited – with prior registration.

From acurrent perspective, nothing stands in the way of largely unrestricted skiing in winter 2021/22.
The tourist business and the cable car companies will take all necessary measures so that our guests can experience Austria’s greatest skiing pleasure with the geatest possible safety.

Enjoyment. PURE

In the kitchen, the highest hygiene regulations according to HCCP continue to apply and our employees work with gloves as always. The popular breakfast buffet may remain. Our guests are provided with products such as disposable gloves and disinfectant dispensers for the removal of food. The same applies to the buffets for snacks and in the evening. Children may only go to the buffet when accompanied by their parents.

The prescribed minimum distance between the tables is of course observed.

Our guests have to wear the FFP2-mask at the buffets.

Wellness. Pure and water adventure world

In our Wellness-Palace, the water adventure world and the castle garden you will certainly find enough space to feel good, relax and enjoy with the necessary distance. All pools, whirlpool and water slides can be used according to the opening hours. Signs at the pool entrances indicate the maximum number of people allowed at any one time. A transmission of viruses through the pool water is considered unlikely. The saunas may be used per room or family community at any time. Guided sauna infusions are currently not permitted. The required minimum distances between the resting couches are observed.

Beauty. PURE

You are welcome to enjoy our massage and cosmetic services as usual. Our spa team will wear either a FFP2-mask. Ongoing disinfection of the couches and contact surfaces is a matter of course.

Hygiene measures/safety concept

We have drawn up a hygiene concept for the Lacknerhof which we are constantly adapting to current conditions. We ask our guests to wash their hands with soap or disinfect them regularly. We have provided the appropriate disinfection stands in large numbers at all important locations. Make sure that the minimum distance of 1 meter to other guests and staff is observed. Lift cars should only be used by people travelling together at the same time.

Are you convinced?
Send us a non-binding holiday enquiry and look forward to your perfect winter or summer holiday at the Hotel Lacknerhof.