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Privacy Statement

Hotel Lacknerhof GmbH
Unterberggasse 172
5542 Flachau
eMail: info@lacknerhof.at

The Privacy Statement applies to the collection and use of personal information collected in certain circumstances, for example when one visits our website, inquires about our services, reserves a room, makes a purchase, or calls us. Please take the time to read the following document, in which information regarding how Hotel Lacknerhof GmbH uses this personal information, what kind of data is collected, how and to what purpose the data is used, with whom Hotel Lacknerhof GmbH shares this information, and what measures Hotel Lacknerhof GmbH takes to protect your personal data.
Your right to personal privacy and data protection is of the highest priority, and Hotel Lacknerhof GmbH strives to protect these rights.
All obligations and responsibilities regarding data protection exceeding or in addition to this Privacy Statement will remain unaffected.

Why does Hotel Lacknerhof GmbH collect personal information?

Hotel Lacknerhof GmbH collects and uses your personal information in order to offer exceptional customer service, easy access to our website, and offer and provide optimal services. Furthermore, your personal information assists Hotel Lacknerhof GmbH in informing you about our newest products and special offers and to keep you informed about other developments that we feel may interest you.
If you not interested in our new developments and/or would not like to receive information about our new products and services, you can inform us at any time.


What data is collected?

There are many situations in which your personal information can help Hotel Lacknerhof GmbH provide better service. That is why, for example, you are asked to provide information when you start a transaction. Only information relevant to the current situation will be requested. Normally this includes name, billing address, telephone number, e-mail address, preferred method of contact, and/or credit card information. Additionally, Hotel Lacknerhof GmbH collects data for marketing research in order to better understand our clientele and offer appropriate services. Furthermore, Hotel Lacknerhof GmbH collects customer activity data from our website. On the basis of this information, Hotel Lacknerhof GmbH can assess which information is useful to our customers and which areas of our website and online services are of interest.


When does Hotel Lacknerhof GmbH share personal information?

Hotel Lacknerhof GmbH takes the protection of your personal information very seriously. Hotel Lacknerhof GmbH promises you, that your contact information is never sold or passed onto other vendors. In order to provide you with exceptional service, Hotel Lacknerhof GmbH may, under certain circumstances, give your information to legal individuals who are obligated to handle the information in accordance to the Privacy Statement. Under certain circumstances, it can be beneficial for Hotel Lacknerhof GmbH to provide other companies (who are strategic partners with, or employed by Hotel Lacknerhof GmbH) with certain information so that they can provide you with services and products in the name of Hotel Lacknerhof GmbH. These companies can help us to process information, take reservations and orders, deliver products, administer and maintain customer data, offer customer service, evaluate interest in our products and services, conduct customer research, or complete polls regarding customer satisfaction. These companies are obligated to handle your personal information in accordance with the Privacy Statement in order to protect personal privacy. Furthermore, Hotel Lacknerhof GmbH may be required by law or legal regulation to provide personal information.

How does Hotel Lacknerhof GmbH protect your personal information?

Hotel Lacknerhof GmbH takes precautions, including administrative, electronic, and physical procedures, to protect your personal information from loss, theft and misuse, as well as from unauthorized access, transmission, alteration, and deletion.
The website employs the industry-standard SSL (Secure Sockets Layer) encryption. Your personal information and credit card information required in internet transactions is thereby safeguarded.
You can also help us secure your information by following some simple steps. Change your password often using a combination of letters and numbers and make sure you are using a secured web browser.

Regular Guest Club (Guest Club)

This website uses KunLeiSys Guest Club software (Regular Guest section). The provider is GASTROpoint GmbH,
Pommernstraße 17, 83395 Freilassing, Germany. KunLeiSys Guest Club software is a service for organising and
administering the Guest Club, offers, loyalty points, e-mails about events and the distribution of newsletters.
You can register to become a member of the Guest Club on our website. All the personal information you provide
shall only be used for the purpose of the respective offer or service. The mandatory information requested for
registration must be provided in full. If it is not, your registration will be declined. The personal data you provide
on registration shall only be used as specified in your consent (Art. 6 Para. 1(a) GDPR). You are able to withdraw
your consent free of charge at any time. This can be done via the unsubscribe link in the e-mail or the unsubscribe
option in the Guest Club.
We shall store the information you have provided for the purpose of the Guest Club until such time as you
unsubscribe and, as soon as you have unsubscribed and your Guest Club account has been deleted, your details
shall be deleted from our servers and the servers of GASTROpoint GmbH.
We shall inform you of any important changes relating to the scope of the services we offer or that are necessary
for technical reasons via the e-mail address you provided on registration or saved in your profile. This does not
affect statutory retention periods. We have signed a contract data processing agreement with GASTROpoint
GmbH and shall fully comply with the strict requirements imposed by the data protection authorities in our
operation of KunLeiSys Guest Club software.
Please complete the mandatory fields on the registration screen, as otherwise your registration cannot be

Integrity of your personal information

Hotel Lacknerhof GmbH has taken security measures to ensure that your personal information for the intended purposes is correct, complete and up-to-date. Naturally, you have the right to access and change your information at any time. You can help us by making sure your contact information and default settings are correct, complete and up-to-date. You may also receive a copy of your personal information by contacting us at the e-mail address mentioned below.

Our company-wide commitment to protecting your personal privacy

As was already mentioned, Hotel Lacknerhof GmbH takes your personal rights very seriously. So that the security of your personal information is ensured, all workers are given current instructions and the company takes strict security precautions to protect your personal information.
The website contains links to other companies. Hotel Lacknerhof GmbH is not responsible for their personal privacy guidelines. Hotel Lacknerhof GmbH recommends that you attain these companies' Privacy Statements.

Questions regarding personal privacy rights

If you have questions or concerns regarding the Privacy Statement, please feel free to contact us at the appropriate e-mail address (see below).
Naturally you can ask Hotel Lacknerhof GmbH which of your data is or has been collected, where the data was collected, how it is used, and if it was shared with another company. Additionally, you can correct false information or delete incorrectly processed data. The terms of the Personal Privacy Law apply.
Hotel Lacknerhof GmbH is authorised to change the Privacy Policy occasionally. If fundamental alterations are conducted, notification as well as the up-dated version will be published on our website.

Hotel Lacknerhof GmbH
Unterberggasse 172
5542 Flachau
eMail: info@lacknerhof.at